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Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

  • Name

  • Email address

  • Phone number

  • Business name (if applicable)

  • SMS interaction data (e.g., opt-in status, timestamps, replies, message delivery data)

  • Location data (based on ZIP code or IP address, if relevant to service)

We collect this data when you:

  • Submit a form on our website or landing page

  • Opt in through a booking, lead capture, or contact form

  • Provide verbal or written consent

  • Text a keyword to opt in

 

2. How We Use Your Information

We use the information we collect to:

  • Send appointment reminders and confirmations

  • Provide logistics updates (e.g., delivery or dispatch details)

  • Share occasional promotions or special offers related to our services

  • Send account-related notifications

  • Answer customer inquiries or provide support

  • Improve our service and communication methods

  • Ensure compliance with legal, regulatory, and carrier requirements

Message Frequency and Rates

Message frequency will vary depending on your interactions with Coast2Coast Logistics LLC services. Message and data rates may apply.

 

3. Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except our messaging service providers.

We only disclose data to:

  • SMS messaging providers (e.g., OpenPhone, Twilio, or similar) for message delivery

  • Regulatory or legal authorities if required by law

 

4. Your Rights and Choices

You have the following rights regarding your data:

  • Right to opt out: Text STOP to unsubscribe from future text messages.

  • Right to assistance: Text HELP for help or contact us at the information below.

  • Right to access or delete: Request a copy or deletion of your personal data by emailing us.

Contact Information:

 

5. Data Retention and Security

We retain SMS-related data for a period necessary to comply with carrier requirements and to resolve disputes or audit obligations. We implement industry-standard security measures to protect your information, including encryption, secure hosting, and limited access policies.

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6. Children’s Privacy

Our services are not intended for or directed to individuals under the age of 13. We do not knowingly collect information from minors.

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7. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Updates will be posted on our website and become effective upon posting.

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